FAQs

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price after your company contact us for further information.

Can we visit your factory?

We do welcome our new and regular friends come here to have a visit at any time

Can you OEM or ODM?

Yes, we have strong developing team. The products can be made according to your request.

How is your quality?

Quality 100% brand new made in China, manufactured according to export.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin,CE, UL and other export documents where required.

What is the average lead time?

For mass production, the lead time is 15-30 days after receiving the deposit payment. Special situation can be discussed case by case.

The lead times become effective when we have received your deposit, and we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

Normally we will accept T/T , L/C, Western Union or PayPalMore details can be discussed case by case.

TT30% deposit in advance, TT70% balance before shipment.

What is the product warranty?

Under normal usage one year after models arrived, excluding electric parts and easy wearing parts.

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products.

How about your after-sale service?

-- Engineers are available overseas for installation & testing
-- Emergency Call-out for 12-hour every day
-- Technical Manual, Troubleshooting
-- Installation Video
-- On-going Technical Support
-- Lifetime maintenance

What is your packing way?

Basically is plastic film + EPE wrapping for FCL , wooden box package for LCL, or any other packing way upon your request.

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